AI voice receptionist
Answers inbound calls, qualifies the caller, routes them to the right attorney and books the consultation.
- Multi-office law firm
- AI agents, CRM
The call
The receptionist runs on Retell AI. It qualifies each caller, then routes by state and by asset thresholds: callers from one state go through a home value and financial assets check to decide which attorney they see, callers from the other go straight to theirs. It books a free 15-minute consultation before hanging up.
One agent, several offices
Each office maps to its own CRM sub-account. A location resolver in n8n picks the correct API key and calendar for the office automatically, so the same agent books into the right diary every time.
After the call
A post-call webhook extracts structured data, the attorney assigned, meeting type, outcome and plan, and writes it back to the pipeline so the stage is already correct when staff open the record.
How it fits together
Comes in
- Inbound call
Runs through
- Retell AI
- n8n
Goes out
- GoHighLevel calendars
- Pipeline stage
- Supabase
